Finally know how long it takes for your agents to reply to an email! Export anytime. Help your customers help themselves by adding a support center to your site. Give your employees vital product knowledge, accelerate agent training and distribute best practices.
A Knowledge Base streamlines sales and support leaving customers satisfied, whether or not they contact you directly. Help current customers find the answers they seek instantly. Inform search engines that your company is on the map and draw prospective customers to your site.
Not only does having a knowledge base full of product information educate customers, it also informs internet search engines that your company is on the map. When search engines find your articles, they create inroads straight to your website. Invite customers that search for the products you sell every time you publish an article. When customers need to contact you directly, keep track of those interactions and save them for later review.
No matter when customers visit your site, call management organizes your callbacks into a queue for easy follow-up. Call management serves as a full service voicemail for your business. In this guide you will learn: Solutions to Increased web traffic challenges suc Home Products. Is your customer service team overwhelmed and you are considering outsourcing your help desk service? Support Ticket Show features list. Call Management Show features list.
All Features Hide features list. Customer Lists? Social Integration? Custom Information Feed? Advertising Billboards? SMS Chat? Fully customizable with CSS? Engage in multi-agent, team-based texting with each customer all from the same threaded text conversation. Customers and prospects dislike being transferred from rep to rep. Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality : mass texting, individual texting and view only.
When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service. Agents can handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a single customer to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved.
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1 it improves deliverability by reducing potential points of failure and reliance on third parties; and 2 it allows us to price our service significantly lower than our competitors. Contact center agents can manage accounts directly from our desktop platform or from your company's white-labeled text inboxes on each agent's mobile phone using our Android and IOS Mobile Apps.
No programming necessary with our full platform. Why build what we've already built? Save time. Code Less. Move Faster. TrueDialog maintains our own duplicate Opt-Out information in our ISO cloud-database for extra protection against accidentally texting a contact that has Opted-Out. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.
Urgent Alert System included at no cost to our enterprise customers. Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity.
Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history. Our campaign endpoint lets you send millions of messages with just one API call. Jitbit has created a mobile help desk app that requires that you only pay one flat fee a month, and the app is compatible with all mobile devices.
What is even better is that you will never have to pay for each agent or user. You can have an unlimited number of agents and users, no matter which monthly plan you select. The apps responsive web design allows you to have a website that will change depending on the device you are using. We're completely committed to providing you the very best software in our field and back this up with a free extendible trial.
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